pearl. love. jewelry is made to order. Orders typically ship within 1-2 weeks, but may take up to 3 weeks, depending upon available pearls and required labor for each purchased item. Unless otherwise indicated, all domestic orders ship USPS Priority Mail and will arrive within 1-3 days of the date of shipment. International orders ship USPS Priority International Mail and are expected to arrive 6-10 business day of the date of shipment. If you have ordered multiple items, you may receive partial shipments.

If you are not satisfied with your order, pearl. love. accepts returns within 7 days of your order's arrival. Returned merchandise must include pearl. love. packaging and tags, and must be in the same condition as when it was received. Used merchandised cannot be returned. Sale items are final sale and cannot be returned or exchanged. 

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account. Please email orders@pearllovejewelry.com for return acceptance and mailing address.
pearl. love. does not accept responsibility for lost return packages.

pearl. love. is happy to repair your broken jewelry or to restring your aging items.

Less than 6 months after purchase is FREE
More than 6 months is subject to a repair/restring fee. *Fee is contingent upon the type of repair and is based
upon purchase price.

Product Care
Each piece of pearl. love. jewelry is handcrafted and requires delicate handling. Please follow our recommended care routine to extend the life of your jewelry.

Avoid submergence in water, which greatly accelerates the rate of your jewelry’s decline. Avoid exposure to detergents, soaps, lotions, perfumes, and chemicals. After each wear, gently wipe pearls with a soft jewelry cloth and store in a jewelry box or bag. Please note that much of the collection utilizes leather, which will patina over time. To extend the life of your leather, gently rub with shea butter periodically.

Wholesale Orders
Please contact orders@pearllovejewelry.com for information on placing wholesale orders. 

Privacy Policy
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. To request a copy of your personal information maintained by us, please contact us at info@pearllovejewelry.com.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@pearllovejewelry.com.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) per Squarespace standards. Squarespace is Level PCI compliant and uses 128 bit encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Almost all of the cookies used on our site are from the Squarespace platform. To find out more about them, you can reference this list on the Squarespace website. The only other cookie we use is _pinterest_cm, which ensures that you can share our website pages via Pinterest by means of the Pinterest save button.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@pearllovejewelry.com.